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Terms and Conditions

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TROPICANA offers its services under the General Terms and Conditions, and Cancellation Policies or variations described below, which have sufficient advertising TROPICANA considered to have been expressly accepted by the customer to make payment of certain service. General Terms and Conditions, and Cancellation Policies or variations may be modified at any time without prior notice to the customer. 
TERMS AND CONDITIONS OF CONTRACT

  • Payment of service: The customer will pay the service using a credit card authorized on the site. The site operates with Visa, Visa Electron, MasterCard and Maestro

  • Data Register: The information you provide will be forwarded client via a secure connection so that the site guarantees the confidentiality required. The information will not be stored and will only be used for the implementation of the reservation and payment of the service, including special offers and new services. The customer is responsible to the veracity and authenticity of the information, so you should carefully review and confirm the content of the information before making payment.

  • Purchase: The customer must properly select the service and the desired mode before payment, because done after undergoing Policy Cancellation or Variations.

  • Prices: The prices of services and modalities are presented in the amounts and in the currency referred to explicitly. Refunds will be in the same amounts and currency, in accordance with Policy Cancellation or Variations.

  • Customer Service and Complaints: Any questions, concerns, suggestions or complaints regarding services and procedures, will be addressed by the administration of TROPICANA through the corporate email that is presented on the site, or by telephone call to the numbers that are credited to the same.

  • Limitation on Liability: TROPICANA limits its liability for the points corresponding to others assume that market their services as the current contracts.

  • No Right of Admission: TROPICANA reports and the client accepts before running the reserve and make payment for the service, the dress code it should look to their admission to the Cabaret require formal attire. TROPICANA reports and the client accepts that access is strictly prohibited minors to Cabaret 16 years of age.

  • Current Legislation: General Terms and Conditions, and Cancellation Policies or variations are governed by the laws of the Republic of Cuba, so that any difficulties or disputes on the interpretation, or arising from use of the site, will continue as established in the current Cuban law.


CANCELLATION POLICIES OR CHANGES

  • Cancellations made up to 7 days before the service date, will be penalized with 15% of the purchased offer.

  • Cancellations made between 7 and 3 days before the service date, will be penalized with 25% of the purchased offer.

  • Cancellations made less than 72 hours before the service date, will be penalized with 70% of the purchased offer.

  • In the case of no-shows will be deducted 100% of the purchased offer.

  • In those cases where the need to move Hall Show "Arcos de Cristal" by weather conditions or other force majeure, provided that the reserved capacity and so allow Hall, TROPICANA shall, as compensation to the customer for the inconvenience to compensate the customer with a Cuban cocktail (which will be served as well as complimentary drink offer its share).

  • When justified reasons (fortuitous event or force majeure) was necessary to suspend the show before the first 30 minutes have elapsed thereof, it shall compensation for the full value of the Offer.

  • If the suspension occurs when more than 30 minutes have elapsed, but less than 60, proceed compensation for 40% of the total value of the Offer.

  • If the suspension occurs after 60 minutes of the show started not proceed any compensation.


To request a cancellation or change in booked and paid service, the customer will have two options:

1. If you are a registered user, you can do so through the management of My Reservations.

2. Send the request to comercial@tropicana.payresline.com from the email address registered on the reservation. In the message the customer must inform the reservation code to be canceled and the reason for cancellation or variation.